SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Redound Wholesale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excelente producto, funciona perfecto!
Very high quality product, I recommend the store!
Excellent fast shipping to most mobile brands
works perfectly!
Good quality.Fast charge.
All at the highest level, I'm happy
Excellent! Good quality and fast shipping!
It came very quickly. Quality at height
Delivery to the Ural 8 days. Excellent, fast charging works, красивнйгая packaging, weighs decently, I highly recommend
Очень хорошего качества, спасибо!
Все працює, корпус металевий з чіткою фіксацією в усіх посадочних місцях, продавця рекомендую.
Good product
Excellent charging, charges quickly.
Everything is fine, fast delivery, corresponds to the description, fast delivery within 3 weeks
10x
chegou rápido e o produto é excelente
Всё хорошо, но продавец вместо micro usb прислал type-c, а на вопрос "что это", он ответил что прислал кабель и типа всё нормально. В итоге я заплатил за кабель который мне не нужен.
Very fast and good product
Looks great
all good!
Quality goods! Thank you!
Good block.
fast charging works, order looks good, finishing is great and same with picture.
Good charger
Top, allows to make Quick Charge by car. The phone charges faster than it discharges with the gps.
Thanks! A+++
high quality product as described, Excellent communication, highly recommended store.
заряжает быстро
Fast delivery, the goods are super. Seller thank you)
As always excellent quality. Fast charging gives out, checked only on one device. I liked the lighting. Thank you.
Goods satisfied
Is OK
Super
Beautiful, clear, laconic
Received fast, Not yet tried
phone unfortunately not recognized charged as quick charge, but it could be cuz of limited output on xar connector. But charge speed still pretty decent
Super. Not the first time I take
Very good quality.
All is well. Fast Delivery
The product fully corresponds to the description. Included original Xiaomi car charger in aluminum case and soft USB wire-> Micro-USB (length 1 m). The wire is checked-working. I'll test the charge, I'll add a tip. Thank you for the goods and efficiency!
10 stars!!!
This is Xiaomi-all super
Excellent charger, fast charging works, battery voltage shows correctly. Delivery is normal. I did not communicate with the store.
Приєднуюсь up to positive reviews. Goods of zadoveneniy, delivery of fortune. Selling to Raju, yak Nadia T. I advise the store as reliable and responsible.
All right and good
I'm buying a second charge. On padio interference does not give, fast charging supports
Everything corresponds to the description. Came to Karelia in 11 days. The store added a gift from himself. Recommend.
Great quality item and works well. The store was ok.
Charging is just super, turbo works well quality fire, came just under 2 weeks to Moscow
Товар новый, в комплекте кабель, быстрая доставка.
⭐⭐⭐⭐⭐
super
Xaomi is top, original product making promises.
Excelente
Shvidka delivery, charging
Super bitchy zaryatka
He reached Moscow in 17 days. The wire is working, but the phone (Samsung S10), fast charging was not recognized, although I did not expect another, I did not have time to check the charge itself. If I add any feedback. Some plastic thing was put in the kit. What is it and why it I did not understand
Fast charging works, metal, heavy
Very good the USB charges me to 5000mha but the USB c does not stop 3000 I guess it will be why my car is not 24v but very happy with the usb