SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Redound Wholesale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
4X LCD Screen with Frame:
the touch does not respond
the goods arrived very well packed. I will test the functionality once it is installed.
Ordered 21.01.2021, delivered 24.02.2021. The display is working, not as bright as the original. In general, not bad.
Compliant product, shipped quickly
The screen works but the sensor does not respond to the touch, sent quickly and came quickly.
Everything is super
screen function ok. all good. thanks
Upon receipt, the parcel was badly damaged, it was well packed by the store and nothing was damaged so do not change the package so that everything would come to the seller well
Packed well, delivery fast. Until they checked and did not install.
Powerful colors, brightness 80% as the original, for the auto brightness to dark, the touch buttons are lightly invisible
Better even than original
Ok.
The store sent the order one week after the purchase. This is the only negative))
Fast delivery, LCD whole
good
Everything is installed exactly in size, the cover is closed after assembly, sticking under the plume and the battery is quality. Quality satisfied. Seller recommend.
Thanks for the display! Very good, and thanks for the gift)
Все работает как надо, есть один пробитый пиксель, но это не критично.
Perfect original. Included screwdriver, sucker, triangles and blades for disassembly, protective glass (without frame). Packing is great.
Slightly buggy bottom button,, back,, But it's bullshit, the son already broke it again
Quickly, precisely, without damage, packed on conscience. After installation, I will leave an additional feedback. At the current stage only 5 points, then time will show.
Works well, but I cracked it a bit while installing it. Proceed with caution!
Thank you very much for the fast delivery. The module of course has not yet checked well, it looks OK. Huge thanks for the tools and protective glass.
Came in about a month, everything works. As a gift put a protective glass.
на оригинал не похоже. работает. цвета не такие яркие как оригинале. в пользовании 3 дня с момента получения и установки.
Packing good delivery Fast. display set, everything works. I recommend the store.
The product came to Ukraine in 18 days was packed perfectly, the description fully corresponds, as a gift the store put a set of screwdriver, the seller recommend a photo attached.
Всё в идеале!!! Спасибо продавцу, очень быстрая доставка, в комплект положили набор инструментов для замены и бронь стекло в подарок.
The glass came up perfectly, the store put the protective glass. Thank you. seller recommend, the product corresponds to the description
excelent!, And great packing. 100% recommended
The store passed the order 8 days (as it seems to me for a long time). There are no questions on the screen, everything works. Thank you for the protective glass.
Came for a month, the packing is good, everything works!
Everything works. Indicator light over Button House Square,
Delivery to St. Petersburg about 3 weeks. Not a pro, I installed it myself. There are no complaints about the screen. 5.5 "carry in your pocket is much more convenient than 6.5"
Put, everything works, additionally sent a protective glass.
funciona bien!
Well packed !
Everything is fine, everything works. Sorry just broke the child again on the third day...
Everything came, in the kit and the same set for opening the phone, will check, tomorrow I will put the screen.
All super quality is normal as the original delivery 19 days to Tomsk
The order came packed well, the display itself is visually whole, the armor glass with not a big bracket, I understand the glass is a gift, so it does not matter. The display has not yet been installed. I hope that the worker will. all good.
Item received ok Thanks a greeting Juan
Everything works. My son will go. For some reason I put three screwdrivers and did not fit any))
It's fine. I advise the store.
Excellent! Fast shipping! Thank you!
The screen came very quickly. The store put as a gift protective glass. Nice. The screen was put-everything is working. Thanks seller
5 touches are, the grid did not notice, it's been a week, while everything is fine
Thanks received. Put the store gift screwdrivers set and protective glass.